FAQs
General
Are you open year-round?
Yes we are! There may be a change in hours during the off-season so please check out our Facebook, website or give us a call to check!
Can I make a reservation?
Yes, for groups of 10 or more please call to make a reservation. A reservation is a reserved table for your selected time, there are no packages available for a reservation. A reservation also does not apply to bowling lanes, they are first-come, first-served.
Do I need to make a reservation or book a private party?
If you would like to do a kids birthday package or discuss large group party options (select menu, buffets, etc) then you would need to book a private party. Please click here to book your party.
If you are looking to come in with a large group to order off the menu and purchase game cards as you need please call to make a reservation. Reservations are only accepted for groups of 10 or more. A reservation also does not apply to bowling lanes, they are first-come, first-served.
Can I bring pets to your outdoor seating?
We are not able to allow pets in our outdoor dining area, only service animals are permitted.
How can I purchase a gift card or game card?
You can purchase gift cards and game cards in the restaurant by clicking here.
How can I apply for a job at Alley Oops?
Please click here to fill out an online application.
Someone in my group has allergies, what do we do?
We are a peanut-free establishment, but please inform your server of any allergies when you arrive and they will alert a manager who will discuss your option with you.
How do I submit a donation request?
You can submit your donation request through our contact form and it will be submitted for review. As you can imagine, we get lots of requests so while we may not be able to help everyone, we will try our best!
Do you have the NFL ticket? What football games do you show?
We do not currently have the NFL ticket, however we will show all available games through the local network. The sound will be on for ALL games!
How do I check my gift card balance?
On the back of your gift card is a website, HeartlandGiftCard.com, please visit and enter your card number to see your balance.
Parties & Birthdays
Do you have private party rooms?
We do offer two different party rooms at our 131st location.
Do you offer a kids birthday package?
Yes, we do! There is a minimum of 8 children to book a birthday party package. For $30 per child, each child will receive a kids meal, slushie drink, ice cream sundae and a $25 game card. Tax and gratuity are not included. To book a party or get additional information, please click here.
Do you have adult party packages?
We do not have a basic adult party package, but if you are looking to put something together for a large group please contact us to discuss options.
How many guests are required to book a party?
For a kids birthday package, there is a minimum of 8 children in order to purchase the package. For large group functions please contact to discuss options.
Can I bring in a cake and decorations?
Yes! We just ask that any desserts brought in to adhere to our peanut-free policy. Decorations are also welcomed, just keep in mind that there is limited wall space so hanging décor may not be feasible.
Games
Do you have games for all ages?
Of course! We have games/cranes that appeal to all age groups to keep everyone occupied and happy.
How many credits does each game take? How many credits should I purchase?
Each game takes 4-7 credits, with the exception of bowling and virtual reality. Bowling takes 24 credits per person/per game and virtual reality is 34 credit per person/per game.
It depends on what you are in the mood to play! You can purchase any dollar amount or we offer various packages that give you bonus points!
How much are credits?
Credits vary in price as the more you buy, the more free bonus credits you get! However, a basic credit is 25 cents.
You have bowling? Tell me more!
Yes we do! We offer six lanes of miniature bowling at our Uptown location and 12 lanes at our Midtown location. All the same rules, just miniature balls and lanes, and the best part, no shoe rental! You can even add bumpers for the kids or yourself if you’re having an off-game.
How many credits is bowling? Do I need to reserve a lane?
Bowling is 24 credits per person/per game. We do not reserve lanes, it is on a first-come, first-served basis. With a credit costing about 25 cents, it comes out to about $6 per person/per game.
How many people can bowl per lane?
Up to 12 people can bowl per game/lane.
Do we need bowling shoes?
Bowling shoes are not needed!
Can gift cards/game cards be used at both locations?
YES! Gift cards are used on food/bar only and game cards are for the arcade only.
Do my points ever expire?
No! Come back and visit us again!
Can I check the balance of my game card credits/points?
Yes! If you visit one of our game card kiosks you can swipe your card to see your balance OR scan the QR code on the back of your card.
Can points be combined from different cards?
Yes, please visit our redemption cashier to have your points combined to one card. We are not able to combine credits from multiple cards.
Food
Someone in my group has allergies, what do we do?
We are a peanut-free establishment so no need to worry about that one! For any other allergies, please let your server know when you arrive and they will alert a manager who will discuss your options with you.